Resolving Conflicts
Conflict resolution is a key responsibility of supervisors, managers and leaders. In this course, you will learn the strategies, tactics, and insights you need to be firmly in control of tough conflict situations. You will learn how to spot potential conflict situations and defuse them before they flare up. The Resolving Conflicts programme is designed to give you the practical skills you need to respond to on-the-job conflicts quickly and effectively.
Objectives
- Enhance teamwork and turn conflicts into opportunities that enhance performance
- Recognise conflicts and their causes
- Respond to difficult behaviours
- Recognise different styles and how to handle criticism
- Learn how to respond to aggressive or passive-aggressive people
- Use a systematic approach to resolve conflicts and improve productivity
- Discover when it’s smart to stand firm on your decisions and when it’s best to compromise
Key Topics
- Preventing conflicts and the consequences of unresolved conflicts
- The role of behaviour and attitude in conflict situations
- How to analyse causes of conflicts and the benefits to you or the other party
- Effective Influencing for Resolving Conflicts
- Reducing defensiveness and developing process-oriented skills
- Increasing your ability to persuade others and get the job done
- Dealing with aggressiveness, intimidating and superiority behaviour in others
- How emotions affect discussions and how to avoid emotional decision-making
- Using anger management when resolving conflicts
- Approaches for resolving problems with difficult colleagues
Registration
Course Fee: HK$ 3,800.