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UID:81@dew-point.org
DTSTART;TZID=Asia/Hong_Kong:20270112T093000
DTEND;TZID=Asia/Hong_Kong:20270112T173000
DTSTAMP:20260723T070549Z
URL:https://www.dew-point.org/events/resolving-conflicts/
SUMMARY:Resolving Conflicts
DESCRIPTION:Resolving Conflicts\nConflict resolution is a key responsibilit
 y of supervisors\, managers and leaders. In this course\, you will learn t
 he strategies\, tactics\, and insights you need to be firmly in control of
  tough conflict situations. You will learn how to spot potential conflict 
 situations and defuse them before they flare up. The Resolving Conflicts p
 rogramme is designed to give you the practical skills you need to respond 
 to on-the-job conflicts quickly and effectively.\nObjectives\n\n\n\n 	Enha
 nce teamwork and turn conflicts into opportunities that enhance performanc
 e\n 	Recognise conflicts and their causes\n 	Respond to difficult behaviou
 rs\n 	Recognise different styles and how to handle criticism\n 	Learn how 
 to respond to aggressive or passive-aggressive people\n 	Use a systematic 
 approach to resolve conflicts and improve productivity\n 	Discover when it
 's smart to stand firm on your decisions and when it's best to compromise\
 n\nKey Topics\n\n 	Preventing conflicts and the consequences of unresolved
  conflicts\n 	The role of behaviour and attitude in conflict situations\n 
 	How to analyse causes of conflicts and the benefits to you or the other p
 arty\n 	Effective Influencing for Resolving Conflicts\n 	Reducing defensiv
 eness and developing process-oriented skills\n 	Increasing your ability to
  persuade others and get the job done\n 	Dealing with aggressiveness\, int
 imidating and superiority behaviour in others\n 	How emotions affect discu
 ssions and how to avoid emotional decision-making\n 	Using anger managemen
 t when resolving conflicts\n 	Approaches for resolving problems with diffi
 cult colleagues\n\nRegistration\nCourse Fee: HK$ 3\,800.\n\n[ameliaeventsl
 istbooking event=18]\n\n\n
CATEGORIES:Leadership & Management,Middle Management,Public
 Courses,Senior Management
LOCATION:Dew-Point Training Room\, Unit 18C\, Ritz Plaza\, 122 Austin Road\
 , Tsimshatsui\, Kowloon\, Hong Kong
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Unit 18C\, Ritz Plaza\, 122
  Austin Road\, Tsimshatsui\, Kowloon\, Hong Kong;X-APPLE-RADIUS=100;X-TITL
 E=Dew-Point Training Room:geo:0,0
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TZID:Asia/Hong_Kong
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DTSTART:20260112T093000
TZOFFSETFROM:+0800
TZOFFSETTO:+0800
TZNAME:HKT
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