You may rise to the top, but you still need to deal with people. You know that polished communication is essential if you want to work more effectively with others, create better relationships with key people and build on your leadership potential. Whether you work with a handful of people or supervise hundreds, you’ll need to project poise and power.
In this programme, you’ll learn about the total executive image; about the impression you make by the way you present yourself; about projecting a positive image in the office; and about the importance of how rather than what you say. Using a positive coaching atmosphere, you’ll learn how to get stronger support from employees and co-workers and master the key communication skills that will influence the rate at which your career grows.
Objectives
- Improve your self-confidence and professional image (the way you look, act and express yourself)
- Build successful relationships through rapport-building and handling people with tact and diplomacy
- Get your points across assertively and with impact
- Make your communication and presentation interesting and to the point in order to get the response you want
- Use eye contact, gestures, stance, and voice tone to send the right message
- Convey poise and confidence when speaking to people of different personalities and styles
Key Topics
- Creating a professional presence
- Tips for improving your image through both verbal and non-verbal skills
- Socialising techniques
- Getting your ideas across effectively
- Characteristics of different social styles
- Needs, preferences, motivation, strengths and weaknesses of each social style
- Assertive communication styles and approaches