Would you like to exercise greater influence over others? Resolve conflicts decisively? Strengthen your professional image? Enhance your self-esteem and gain more visibility? Your career success depends greatly on your “people skills” – your ability to listen and respond effectively, and to work and interact with people throughout your organisation.
Here’s your opportunity to learn how your behaviour impacts your overall performance. Step-by-step, you’ll identify your current style and develop a more effective approach in this practical workshop, which features behaviour modelling and feedback sessions.
Objectives
- Produce the outcome you want through positive influence
- Build positive relationships and gain commitment
- Strengthen your influencing skills
- Learn strategies for different situations
- Use influencing techniques when dealing with colleagues, supervisors, clients and vendors
- Learn to deal with conflicts constructively
- Learn to break away appropriately from certain scenarios
Key Topics
- Developing Positive Influencing Habits
- The Essential Influencing Skills
- Techniques for Influencing Positively
- Practising influence skills and tactics
- Resolving Conflicts
- Dealing with difficult situations
- Strategies for positive conflict resolution