In today’s hectic, competitive world, it’s inevitable that we occasionally become stressed or run into demanding people. People with high EQ can function in an objective and effective way even when under high levels of stress, dealing with challenges smoothly and productively.
In this programme, you will learn the essential skills to boost your confidence in handling difficult situations, tap into your EQ, negotiate through demands and challenging expectations, and develop strategies to resolve differences.
Objectives
- Appreciate the importance of being able to handle challenges with care
- Understand the causes and prevention of unnecessary frustration
- Detect your emotion triggers in their early stages
- Understand and meet the expectations of others
- Apply assertive communication skills for negotiating and handling difficult situations to achieve a positive outcome
- Establish a more positive attitude and feel more confident to handle emotion-driven situations
Key Topics
- How conflicts escalate and the consequences of unresolved conflicts
- Common causes of complaints and frustrations
- How to analyse causes of conflicts and the benefits to you or the other party
- The role of behaviour and attitude in conflict situations
- Reducing defensiveness and developing process-oriented skills
- Improving active listening and feedback skills
- Dealing with aggressiveness, intimidating and superiority behaviour in others