Intercultural Communication
Today’s workplaces bring together people from many cultures, making intercultural communication essential for building trust and working smoothly with others. This interactive session helps you recognise how cultural identity, values, and assumptions shape everyday interactions in multicultural teams.
Through practical activities and real-world examples, you’ll learn actionable ways to communicate clearly, prevent misunderstandings, and work more efficiently across diverse cultural environments.
Objectives
- Build a better understanding of cultural identity
- Become aware of personal values and bias and the impact on behaviour
- Identify communication models used in different cultures
- Communicate positively and effectively with team members of diverse backgrounds
- Discuss relevant intercultural communication issues with your colleagues
- Understand the causes of intercultural misunderstandings and conflicts
- Develop alternatives for actions in cross-cultural situations
Key Topics
- Understanding Intercultural Diversity and What It Implies
- Preventing miscommunication, misunderstanding, miss-attribution, discrimination, and a hostile working environment
- Concepts and Perceptions in Western and Asian Culture
- Best practices to manage conflicts
- Dealing with Cultural Values, Biases and Stereotyping
- How intercultural differences create communication challenges
- Building rapport and communicating with people from different cultural backgrounds
- Practising intercultural communication skills with real-life cases
Bookings
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