Handling Difficult People
Learn how to identify, work with, and effectively manage the different behavioural styles of people to build a positive atmosphere with open and honest communication. Explore specific difficult behaviours and how you, as an individual, respond.
You will learn how to spot potential difficult situations and defuse them before they flare up. You’ll gain practical skills to respond to on-the-job conflicts quickly and effectively. Other areas covered in the course include assertiveness, coping with difficult people and exploring different power relationships.
It’s with great pleasure that we present this training and networking opportunity in collaboration with the German Chamber of Hong Kong. Please note, the deadline for registrations is Tuesday, 21 May 2024. Follow the link for details and registration at the website of the German Chamber of Hong Kong.
Objectives
Recognising Difficult Situations
- Types of difficult behaviours
- What causes people to be difficult
- Preventing difficult situations
- The role of attitude and confidence
Managing Our Own Emotions
- Understanding how negative emotions are triggered
- How to handle emotionally charged situations
- Expressing personal feelings and disagreement without offending others
- Dealing with high emotions in others
Responding to Different Types of Difficult Behaviour
- Developing appropriate assertive and responsive behaviours
- How to use your listening skills to stay positive and in control
- How to avoid misunderstandings and escalation of the problem
- Dealing with aggressiveness and intimidating behaviour in others
- Approaches for resolving problems with difficult people
Time & Date
Date: Tuesday, 28 May 2024
Time: 9:30 am – 5:30 pm
Venue: GermanHub™, 19/F, COFCO Tower, 262 Gloucester Road, Causeway Bay, Hong Kong
Cost: HK$3500 per person for GCC members / HK$3800 per person for non-members. *Includes refreshment.
Remarks: Seats are limited. Booking priority given to members on a first-come, first-served basis.
Registration Deadline: Tuesday, 21 May 2024
