• Build a better understanding of cultural identity
• Become aware of personal values and bias and the impact on behaviour
• Identify communication models used in different cultures
• Communicate positively and effectively with team members of diverse backgrounds
• Discuss relevant intercultural communication issues with your colleagues
• Understand the causes of intercultural misunderstandings and conflicts
• Develop alternatives for actions in cross-cultural situations

Key Topics

• Understanding Intercultural Diversity and What It Implies
• Preventing miscommunication, misunderstanding, miss-attribution, discrimination, and a hostile working environment
• Concepts and Perceptions in Western and Asian Culture
• Best practices to manage conflicts
• Dealing with Cultural Values, Biases and Stereotyping
• How intercultural differences create communication challenges
• Building rapport and communicating with people from different cultural backgrounds
• Practising intercultural communication skills with real-life cases

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