Assertive Communication

Master the art of assertive communication and take control of your interactions. Nobody’s perfect. Now and then, you’re probably going to overreact or underreact – you’ll say something you wish you hadn’t; hurt someone whose opinion you value. This workshop equips you with the skills to express yourself confidently, set boundaries, and gain respect — without being passive or aggressive. Learn to navigate conversations with clarity, influence outcomes, and get what you need while fostering positive relationships.

Objectives

• Develop techniques to confidently express opinions and needs
• Learn to say no without being rude or seemingly disinterested
• Practise assertive behaviours in challenging situations
• Develop an assertive emotion-handling strategy

Key Topics

Assertive Influencing with Confidence

• Defining and distinguishing between the basic response styles of non-assertive, assertive and aggressive
• How to avoid being manipulated by others
• Saying “no” appropriately
• Understanding the power and effect of verbal and non-verbal messages
• Developing the ability to influence others more effectively
• Demonstrating assertive interactive skills
• Pinpointing your internal obstacles to assertiveness
• Handling disagreements effectively to create constructive results

Case Discussions and Practices Related to Challenging Situations

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